Shipping policy

We have Updated our Terms for our Freight Claim Policy.
Please Review.

• IF THE PALLET ARRIVES WITH ANY DAMAGE, REJECT IT SO OUR TEAM CAN GET BRAND NEW REPLACEMENT PRODUCT SENT OUT IMMEDIATELY.
• IF PRODUCT HAS CLEAR DAMAGE UPON ARRIVAL AND IS NOT NOTATED ON THE BILL OF LANDING YOU ARE ASSUMING LIABILITY.
• Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
•  By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
• Record any damage or missing pieces directly on the delivery receipt.
• Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
• Report any damage within two business days, including delivery details and photos showing the issue.
• Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.